YRide Policies
Please reach us at [email protected] if you have any questions
Refund Policy
Cancellation Fee Refunds:
In the event of a ride cancellation within a designated time frame, typically ranging between 2 to 5 minutes from the ride request, no charges may be levied. However, should the cancellation occur beyond this grace period, a cancellation fee may be imposed. YRide reserves the discretion to refund this fee under specific circumstances, such as instances where the driver experiences an unusually protracted delay in arriving.
Issues with the Ride:
Should any challenges arise during the course of your journey, such as encountering an unsafe driving experience or facing complications with the vehicle, it is advisable to report such matters through the YRide app. Depending on the nature of the situation, YRide may opt to issue a refund or provide credit for subsequent rides.
Incorrect Charges:
Upon identifying inaccuracies in the charges reflected on your YRide receipt, please contact YRide customer support to formally report the matter. Subsequently, an investigation will be conducted, and if the charges are confirmed to be erroneous, a refund may be issued.
Promotions and Coupons:
Refunds pertaining to promotional or coupon discounts are contingent upon specific terms and conditions. It is imperative to comprehend the stipulations associated with any promotion or discount prior to its utilization.
Lost Items Fee Refund:
In the event of incurring a fee for the return of a lost item to the driver, YRide entertains the possibility of refunding said fee upon formal request.
For the most accurate and current information regarding YRide’s refund policies, it is recommended to either visit the official YRide website or directly communicate with YRide customer support through the application.
Please be advised that refund policies may diverge based on geographical location and the specific YRide service availed. Always consult the latest terms and conditions provided by YRide for the most precise information. Acknowledge that you have read, understood, and agreed to these Terms. If you have any questions or concerns, please contact our driver support at [email protected] / +1 650 380 0182.
Thank you for choosing YRide to provide transportation services!
Price Plans
- Standard Monthly Plan: The driver partners may be paying a monthly subscription fee to use the YRide platform.
For Riders:
- The base fare charges will be dependent on multiple factors including miles traveled, duration of the trip, demand & supply of the drivers and the riders.
- In addition to the base fare charges, the rider will be charged insurance cost, government taxes, payment processing fee, toll charges, airport charges, etc. as per actuals.
Dangerous Driving Policy
Last updated: 03/21/2024
Every driver using Yride platform has a responsibility to drive safely and to follow the established rules of the road and all applicable laws. If we receive serious or repeated reports of dangerous driving and/or violations of applicable driving laws, the driver may lose access to their account.
What is dangerous driving?
Distracted driving
Examples include:
Phone handling
Texting
Drinking a cup of coffee
Adjusting your visor
Drowsy driving is a form of distracted driving. Read the Drowsy Driving Policy here.
Not following traffic laws
We expect everyone who uses the Yride platform to do their part and follow local traffic laws and regulations. That includes:
Following signs, traffic lights, and signals
Turning only where permitted
Signaling before turning or changing lanes
Yielding the right of way to pedestrian
Not driving or stopping in a bike lane or crosswalk
Aggressive driving
Examples of aggressive driving include:
Speeding
Braking suddenly
Tailgating
Abruptly accelerating or stopping
Swerving, including into pedestrian walkways or bike lanes
Driving under the influence
Using or being under the influence of alcohol or other drugs when using the YRide platform
Yride has a Zero Tolerance Policy on driving under the influence. Drivers found to be in violation of these policies may face immediate deactivation from the platform.
How does Yride receive reports that a driver is driving dangerously?
Riders can contact customer support and report instances when their driver drove dangerously. Unsafe driving reports include any complaint that mentions a specific issue with the driver’s operation of the vehicle that resulted in a perceived unsafe, high-risk, or dangerous experience.
How does a rider let Yride know about the way a driver is driving?
Yride is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by reaching out to our customer support team in the YRide app.
What happens to the driver if a rider reports they were driving unsafely?
Every time a rider reports potentially dangerous driving, a driver receives an in-app message letting them know about the complaint. We also let them know that serious or repeated claims of unsafe driving can result in their loss of access to the Driver app. If a driver receives repeated reports of dangerous driving, we’ll let them know that their account is at risk of deactivation if the reports continue.
Will a driver be affected by false rider reports?
Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to Yride or otherwise engage in fraudulent activity risk losing access to the Yride platform.
Distracted Driving Policy
Yride has its own policies in place to address distracted driving. These policies typically include:
In-App Features: Yride app is designed to minimize distractions for drivers. This includes features like navigation, which are integrated into the app to reduce the need for drivers to use a separate GPS or navigation device.
No Texting or Calling While Driving: Yride policies prohibit drivers from texting or making phone calls without a hands-free device while they are actively on a trip. This is to help ensure that drivers maintain their full attention on the road and their passengers.
Zero Tolerance for Unsafe Driving: Yride has a “zero tolerance” policy when it comes to unsafe driving, which includes distracted driving. If drivers are found to be consistently engaging in dangerous behaviors, they can be removed from the platform.
In-App Reminders: The Yride app may provide reminders to drivers about the importance of safe and undistracted driving.
Rider Reporting: Riders can report any concerns about a driver’s behavior, including distracted driving, through the app. Yride takes these reports seriously and may take action based on the information provided.
It’s important to remember that state laws take precedence over Yride policies. Drivers must adhere to both state laws and Yride guidelines, and they may be subject to penalties if they violate these rules. For the most up-to-date information on Yride policies and state-specific regulations, it’s advisable to visit Yride’s official website and review the information provided for drivers.
Driver Screening Policy
YRide follows below checks before onboarding a driver.
Driving Record Check: All potential drivers are required to undergo a driving record check. This check looks at a driver’s history of traffic violations, accidents, and the status of their driver’s license. Individuals with a history of serious traffic violations or a suspended or revoked license may not be eligible to drive YRide.
Criminal Background Check: We conduct criminal background checks on potential drivers. This typically includes a search for convictions of both misdemeanor and felony offenses. The specific criteria for disqualification can vary, but individuals with certain types of criminal convictions may be disqualified.
Sex Offender Registry Check: We also check the National Sex Offender Registry to ensure that prospective drivers are not registered sex offenders.
Vehicle Inspection: In addition to driver background checks, vehicles used for YRide are required to pass a vehicle inspection to ensur\e they meet safety standards.
Identity Verification: We require drivers to provide proof of identity, such as a valid driver’s license, Social Security number, and other forms of identification.
Insurance Verification: Drivers are required to have their own personal auto insurance that meets the minimum requirements set by the state of California.
Background Check Frequency: We conduct periodic background checks on the drivers to ensure they continue to meet their standards.
Accident Reporting Protocols
YRide accident reporting protocols are designed to ensure the safety and well-being of passengers and drivers involved in accidents, as well as to facilitate the processing of insurance claims. Here is an overview of the typical accident reporting procedures for YRide.
Ensure Safety:
The immediate priority in any accident is the safety and well-being of all individuals involved. Here are the steps to ensure safety:
Check for injuries: Assess the condition of all passengers and drivers involved in the accident. If there are injuries, call 911 for immediate medical assistance.
Move to a safe location: If possible and safe to do so, move vehicles to a safe location to prevent further accidents or blockage of traffic.
Call Law Enforcement:
In many cases, it’s recommended to call the local law enforcement to report the accident. Even in minor accidents, having an official police report can be helpful for insurance claims.
Exchange Information:
Drivers should exchange contact and insurance information with other parties involved in the accident. This typically includes names, phone numbers, addresses, insurance policy details, and license plate numbers.
Document the Scene:
It’s essential to document the accident scene for insurance and reporting purposes. Here’s what to document:
Take photos: Photograph the damaged vehicles, the accident scene, license plates, and any relevant road conditions.
Gather witness information: If there are witnesses to the accident, obtain their contact information.
Notify YRide:
After ensuring safety and documenting the accident, drivers should promptly notify the YRide through the app or designated communication channel. Provide details about the accident, location, and any injuries.
Follow Company Reporting Guidelines:
Follow the specific reporting guidelines and procedures provided by YRide. They may request additional information or documents, such as photos or a police report.
Report to Personal Auto Insurance:
Drivers should also report the accident to their personal auto insurance company. Some ride-sharing companies offer insurance coverage for their drivers, and drivers should report the accident to both their personal insurer and YRide insurer
Seek Medical Attention:
If you or your passengers are injured, seek medical attention immediately, even if injuries appear to be minor. It’s essential to have injuries documented by a medical professional.
Cooperate with Investigations:
Cooperate with any investigations or inquiries related to the accident. This may include working with law enforcement, insurance companies, and YRide claims department.
Keep Records:
Maintain records of all correspondence, reports, and documents related to the accident, including conversations with insurance companies and the ride-sharing platform.
Prohibited Vehicle Use Policy
YRide Prohibited Vehicle use policy includes:
Distracted Driving: Yride has its own policies in place to address distracted driving. These policies typically include – In-App Features, No Texting or Calling While Driving, Zero Tolerance for Unsafe Driving, Rider Reporting
Driving Under the Influence (DUI): Using or being under the influence of alcohol or other drugs when using the YRide platform. Yride has a Zero Tolerance Policy on driving under the influence. Drivers found to be in violation of these policies may face immediate deactivation from the platform.
Reckless Driving: Reckless driving, which endangers other road users, is prohibited. This can include excessive speeding, aggressive driving, and other unsafe behaviors.
Running Red Lights and Stop Signs: Running red lights and stop signs is prohibited and is considered a traffic violation.
Overloading and Improper Cargo: Overloading a vehicle and failing to secure cargo properly can be illegal, and there are regulations regarding weight limits and cargo securement.
Child Safety Seat Laws: YRide follows states specific guidelines for the use of child safety seats for infants and young children. These laws specify age, weight, and height requirements.
Uninsured or Underinsured Driving: YRide requires every driver to have to have their own personal auto insurance that meets the minimum requirements set by the state of California.
Use of Emergency Lights: It is typically illegal for civilian vehicles to use emergency lights, such as red or blue flashing lights, unless authorized.
Noise Ordinances: Some areas have noise ordinances that restrict the use of excessively loud vehicle modifications or music.
Unregistered or Uninspected Vehicles: Operating a vehicle that is not properly registered or has not passed required inspections can be prohibited.
Vehicle Specifications Requirements
Age & Mileage of Vehicle: The age requirement varies by city but is typically around 15 years or less & mileage around 150K or less
Number of Doors: Vehicle must have four doors and all doors should be functional.
Seating Capacity: Most Yride services require vehicles to have a minimum of four passenger seats (excluding the driver).
Safety and Maintenance: Vehicles must be in good working condition with no significant cosmetic damage, and they must pass a safety inspection as per state laws.
Cleanliness: Vehicles should be clean and free from offensive odors.
Insurance: Drivers must have personal auto insurance that meets state requirements, and Yride provides additional commercial insurance while the driver is actively using the app.
Registration: Vehicles must be properly registered and comply with local laws.
Vehicle Inspection and Maintenance Protocols
YRide Vehicle Inspection and Maintenance Protocols are designed to ensure that vehicles used for YRide platform are safe and in good working condition. These protocols help maintain the safety and quality of the vehicles on the platform. Below provides overview of procedures used:
Vehicle Inspection:
YRide requires drivers to furnish state required vehicle inspections certificates before they can start driving for the platform. These inspections are usually carried out by certified mechanics and may include the following:
Document Verification: Drivers are required to provide documents, such as vehicle registration and insurance, as part of the inspection process.
Regular Maintenance:
In addition to the initial inspection, drivers are expected to perform regular maintenance on their vehicles to keep them in good working order. This includes:
Oil Changes: Regular oil changes are essential for engine health.
Tire Maintenance: Maintaining proper tire pressure and ensuring tires are in good condition is crucial for safety.
Brake Inspection: Regular inspection and maintenance of the braking system is essential for safety.
Fluid Checks: Drivers should routinely check and maintain fluid levels, such as engine coolant, transmission fluid, and brake fluid.
Routine Servicing: Periodic servicing and check-ups with certified mechanics are recommended to identify and address any potential issues.
Reporting and Maintenance History:
YRide may require drivers to maintain records of their vehicle’s maintenance and inspections. This information may need to be shared with the platform periodically.
Vehicle Deactivation:
If a vehicle is found to be unsafe or in violation of company or regulatory requirements, YRide has the authority to deactivate the vehicle from the platform until the issues are resolved.
Periodic Re-Inspection:
Some cities or states may require periodic re-inspections to ensure that vehicles on the platform continue to meet safety and environmental standards.
Other Driver Related Policies
YRide has several driver-related policies and guidelines to ensure safety, compliance, and a positive experience for both drivers and passengers. Here are some additional driver-related policies and considerations that YRide has:
Zero-Tolerance for Alcohol and Drug Use: YRide has strict policies against driving under the influence of alcohol or drugs. Drivers found to be in violation of these policies may face immediate deactivation from the platform.
Non-Discrimination and Inclusivity: YRide has policies that require drivers to provide service without discrimination based on factors such as race, gender, religion, disability, or sexual orientation.
Non-Solicitation: Drivers are prohibited from soliciting or promoting any other businesses or services to passengers during a ride.
Professional Conduct: Drivers are expected to maintain a high level of professionalism, including adhering to company guidelines regarding appearance, behavior, and communication with passengers.
Dress Code: YRide may have dress code policies, requiring drivers to present themselves in a neat and clean manner.
Vehicle Age: YRide requires vehicles to be maximum 15 years old or have a maximum mileage of 150K
Seat Belts: Drivers are required to ensure that all passengers wear seat belts while the vehicle is in motion.
Child Safety Seats: YRide has policies and guidelines related to the use of child safety seats and booster seats for passengers who require them.
Driver Ratings: Drivers often need to maintain a minimum average rating from passengers. Falling below this rating may result in deactivation from the platform.
Background Checks: Some companies may periodically conduct background checks on their drivers to ensure they continue to meet safety and eligibility requirements.
Navigation and Routing: Drivers are expected to use the YRide app navigation system and follow the suggested route to ensure a safe and efficient trip.
Deactivation and Appeals Process: YRide provides a process for drivers to appeal deactivation decisions or respond to rider complaints.
Customer Service: Drivers are expected to provide quality customer service and assist passengers as needed.
Hours of Service: YRide may have guidelines on the maximum number of hours a driver can be active in a given day or week to prevent fatigue.